Economy Delivery: 3-5 Day Service
We use our own fleet of vans, trucks & wagons were possible, if we cannot delivery your goods using our own transport we use DPD Local, Stiller & Nicholson’s Transport.

Express Delivery: 1-2 Day Service (on selected products only)
We use our own fleet of vans, trucks & wagons were possible, if we cannot delivery your goods using our own transport we use DPD Local, Stiller & Nicholson’s Transport.

During checkout you are prompted to choose a delivery option, the cost of this will be displayed. Once your order is placed you will receive a confirmation email.

We always ask that you ensure your contact number is accurate as we may need to call to confirm a delivery time/date.

Your order can arrive at any time between 8am and 8pm, unfortunately we are unable to specify a specific time of delivery. if your order is shipped via courier, you will be able to contact the courier to arrange re-delivery in most cases. You should also be able to track the status of your order online via the carrier’s website.

Samples

These tend to be picked, packed and posted within 48 hours.

Delivery Prices

  • UK Mainland Economy Delivery £11.00
  • UK Mainland Express Delivery £15.00
  • Scottish Highlands & Islands £39.00
  • Northern Ireland, Isle of Man & Isles of Scilly £35.00
  • Isle of Wight £35.00
  • Ireland (Eire) please call 01642 443974 for a price.

Due to the sizes of our packages we always endeavour to deliver your order(s) with our own fleet, on some occasion this may not be viable so we will use a courier generally these will be but not limited to FedEx, Stiller & Nicholson’s Transport.

Guarantee

If you are not completely satisfied with your products from MB Decor, you have 14 days to return your order to us (See returns section below) for a full NO QUIBBLE refund.

Returns

You have the right to change your mind and return your product to us, unused & unopened or unpackaged within 14 days of receiving your order.

Any packaging or security seals must be intact. You will be responsible for paying postage costs for the returned item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

If you receive a damaged, faulty or incorrect item, please contact us within 24 hours to let us know (for damaged items we will need images) and we’ll arrange to refund or replace the item(s). Any refunds or replacements will be processed upon return receipt of the returned item(s).

MB Decor cannot be held responsible for items lost or damaged when being returned to us. Always obtain a Certificate of Posting and consider using a Signed For service.

Customer Services

All correspondence should be directed to:
MB
Southbank Road
Middlesbrough
Cleveland
TS3 8AN

Our email address is: sales@mbdecor.co.uk

PLEASE NOTE: all information on this page is subject to change without prior notice.

Returns Policy

Our office must be notified of all products that are to be returned, you will then be advised of how to proceed; this could be by using a courier service or via collection by MB. All goods must be returned within 28 days of the date of the sale, unopened and in original packaging and in suitable condition for re sale for any refunds to be applied.

Goods that are opened or fitted cannot be returned or exchanged. MB reserves the right to charge a re-stocking fee of 25%, and none stock or special order items are none returnable and none refundable.

In the case of refunds, MB will refund the customer the cost of the goods only; carriage will not be refunded unless an error has occurred at MB which has resulted in the incorrect goods being despatched.

Whatever your reason for returning a product, we ask that you please observe a duty of care towards the goods; please ensure that the product is clearly labelled with your name and address marked.

Damaged Goods Claims

Damaged goods must be reported to us within 24 hours of delivery; if possible, please take a picture of the damages to help us with verification. Once verified, we will endeavour to replace the items free of charge within 48/60 hours, depending on stock availability.

Please inspect all goods on arrival, as we cannot accept returns post fitting, and MB will not be held liable for any fitting or refitting labour costs.